LAB DRIVER ROUTES + CALENDAR
SCHEDULING
If carrier shipments or customer drop-offs do not work for your company, a Trelfa Labs Driver can visit your location for sample pick-ups, supply drop-offs, environmental swabbing, and other staff visits.
DAIRY CUSTOMERS (SOFT SERVE ICE CREAM / FROZEN YOGURT / GELATO CUSTOMERS ONLY)
Due to feedback from multiple Boards of Health, we are reverting to random testing appointments. We can no longer preschedule appointments. The only exception is the requirement of a retest. We will continue to adhere to the Massachusetts standard for monthly required testing.
Please make sure we have your current hours of operation on file. Please also provide us with days your machine will not be in service.
Though you won't know the day of your appointment, your first visit of the month will be billed at the "on route" price. Subsequent appointments for re-tests during the same month will be upcharged to "as-neeed" appointment pricing.
TRAVEL SCHEDULE - POSTED ROUTES (HARD SERVE ICE CREAM CUSTOMERS ONLY)
Please contact us for an appointment. We recommend scheduling no more than 3 days after you have made your batch(es).
TRAVEL SCHEDULE - POSTED ROUTES (ALL OTHER CUSTOMERS)
MONTHLY ON-ROUTE SCHEDULING
Getting added to a predetermined monthly route may reduce your costs, which are primarily determined by distance from the lab. This also means you do not need to pre-schedule a sample pickup with us. Please check back a few days prior to your scheduled visit (shown below), as appointments are subject to change.
TRAVEL ROUTE #1 – GREATER SALISBURY, MA AREA
- ON SCHEDULE: Typically, the 1st Friday of every month (9 am - 4 pm).
- OFF SCHEDULE: As needed appointments.
- CURRENTLY SERVING: (MA) Amesbury, Newburyport, Rowley, Salisbury, (NH) Seabrook
TRAVEL ROUTE #2A – N SHORE MA
- ON SCHEDULE: Typically, the 3rd Tuesday of every month (9 am - 3 pm).
- OFF SCHEDULE: As needed appointments.
- CURRENTLY SERVING: (MA) Beverly, Essex, Ipswich, Gloucester, Salem, Swampscott, Wenham
TRAVEL ROUTE #2B – N SHORE MA
- ON SCHEDULE: Typically, the 3rd Tuesday of every month (9 am - 3 pm).
- OFF SCHEDULE: As needed appointments.
- CURRENTLY SERVING: (MA) Danvers, Lynn, Middleton
TRAVEL ROUTE #3 – S NH & NW MA
- ON SCHEDULE: Typically, the 1st Tuesday of every month (9 am - 3 pm).
- OFF SCHEDULE: As needed appointments.
- CURRENTLY SERVING: (MA) Chelmsford, Lawrence, Leominster, Methuen, Westminster, Winchendon (NH) Manchester, Salem
TRAVEL ROUTE #4 – I-495 S / I-93 S
- ON SCHEDULE: Typically, the 3rd Thursday of every month (9 am - 3 pm).
- OFF SCHEDULE: As needed appointments.
- CURRENTLY SERVING: (MA) Andover, Burlington, Chelmsford, Haverhill, Lowell, Reading, N Reading, Tewksbury, Wilmington
TRAVEL ROUTE #5 – BOSTON
- ON SCHEDULE: Typically, the 1st Thursday of every month (9 am - 3 pm).
- OFF SCHEDULE: As needed appointments.
- CURRENTLY SERVING: (MA) Boston, Cambridge, Malden, Medford, Somerville
TRAVEL ROUTE #6 – S OF BOSTON
- ON SCHEDULE: Typically, the 2nd Tuesday of every month (9 am - 3 pm).
- OFF SCHEDULE: As needed appointments.
- CURRENTLY SERVING: (MA) Braintree, Brockton, Canton, Everett, Hingham, Randolph, Raynham, Rockland, Roxbury
TRAVEL ROUTE #7A – GREATER WORCESTER AREA
- ON SCHEDULE: Typically, the 2nd Wednesday of every month (9 am - 3 pm).
- OFF SCHEDULE: Unavailable. Please drop-off or ship.
- CURRENTLY SERVING: (MA) Charlton, Marlborough, Oxford, Southbridge, Spencer, Sturbridge, Webster, Worcester
TRAVEL ROUTE #7B – GREATER MILFORD AREA
- ON SCHEDULE: Typically, the 2nd Tuesday of every month (9 am - 3 pm).
- OFF SCHEDULE: Unavailable. Please drop-off or ship.
- CURRENTLY SERVING: (MA) Bellingham, Millis, Milford, Uxbridge, Whitinsville
TRAVEL ROUTE #8 – GREATER FRAMINGHAM AREA
- ON SCHEDULE: Typically, the 2nd Thursday of every month (9 am - 3 pm).
- OFF SCHEDULE: As needed appointments.
- CURRENTLY SERVING: (MA) Allston, Ashland, Marlborough, Natick, Westborough
We do our best to maintain this schedule, however, as we continue to grow, these route schedules are subject to change. Traffic, weather, staff shortages, and other factors outside of our control may also affect this schedule. We do our best to give as much notice as possible.
AS NEEDED OFF-ROUTE SCHEDULING
If a monthly route does not work for you, we will also send our Lab Driver to your location as needed. Please do not call the lab for as needed appointments. They are booked via the Customer Portal.
RUSH AND HOLIDAY SCHEDULING
Call the lab at (888) 80-QALAB or (888) 807-2522 for RUSH or HOLIDAY requests only.
SUPPLIES
Please fill out the form in the Customer Portal so that we may service all your appointment needs at the same time.
CANCELLATIONS
Unless you have provided us with a 24-hour cancellation notice, we'll assume that your samples are ready! If not, and you neglect to inform us, you will incur a driver fee for a missed service visit.
For all lab driver-related questions email logistics@trelfalabs.com or call (888) 80-QALAB or (888) 807-2522, Ext. 102.
LAB DRIVER FEES
To reduce costs, customer appointments are consolidated into predetermined travel routes whenever possible. Each route has a different Driver Fee, primarily determined by distance from the lab. Upcharges for as needed appointments and related matters may also apply. Visit the FAQs page for more detailed information.
LET'S DISCUSS YOUR PROJECT
CUSTOMER PORTAL
- Chain of Custody & Supply Orders must be in by noon the day prior to your appointment.
- Billing & Lab Reports
- User Login
- This is not automatically activated for every customer representative. You must request access for specific representatives via finance@trelfalabs.com.
FORMS & TEMPLATES
INDUSTRY STANDARDS