CONTACT US
Whenever possible, please start by emailing the appropriate department's shared mailbox. This is the best way to reach us, as multiple employees will see the same inquiry and have an opportunity to reply when another staff member may be busy.
- Sales Inquiries (New Customers): sales@trelfalabs.com
- Consulting Project Inquiries (Current Customers): projects@trelfalabs.com
- Chain of Custody Forms, Sampling, General Lab Analysis Inquiries: lab@trelfalabs.com
- Accounts Payable, Accounts Receivable, Banking, and Tax Related Inquiries: finance@trelfalabs.com
- Vendor Solicitations: rd@trelfalabs.com
- Corporate, Insurance, and Legal Matters: admin@trelfalabs.com
- Marketing Inquiries: marketing@trelfalabs.com
- Employment Inquiries: hr@trelfalabs.com
JON
TRELFA
PRESIDENT
REBECCA
HARDY
CEO
ADMINISTRATION
FINANCE
HUMAN RESOURCES
MARKETING
Accounts Payable
Accounts Receivable
Employee Benefits
Insurance Requests
Media Inquiries
(888) 807-2522, Ext 101
GLORY
TRELFA
DRIVER
CUSTOMER SERVICE
LOGISTICS
Monthly Recurring:
As Needed:
(888) 807-2522, Ext 102
MACKENZI
KIMBALL
TECHNICIAN
Hours of Operation: 9:00 am to 5:00 pm Eastern
Days of Operation: Monday – Friday (and weekends for up-charged RUSH/HOLIDAY projects and those under separate contract)
Address: 6 Merrill Street, Unit 4, Salisbury, MA 01952
Toll Free Phone: 888-80-QALAB or (888) 807-2522
Local Phone: (978) 255-4355
Cell Phones: Calls made to employee extensions forward to cell phones, and then voicemail, if the employee does not answer. Please do not dial cell phones directly unless you have an urgent matter.
Texting: We do not use WhatsApp, Telegram, or similar applications. Please do not text project and/or billing information to any employee. Files maybe uploaded to the Customer Portal and follow up is to be done via email.
Fax: We no longer accept faxes.
Email: Please whitelist all company email addresses to avoid messages ending up in spam.
Retired Email: trelfalabs@gmail.com is no longer monitored for customer requests.
Accommodations: We are located on the ground floor for easy access. If the lab is closed during normal business hours, you may leave samples in the vestibule. Chain of custody forms are provided and MUST accompany samples of processing. Our parking lot is large, free of charge, and can easily accommodate semi-trucks, should you wish to have a vehicle in your fleet drop off samples.
We are conveniently located in the Crossroads Plaza near I-95 and I-495. We do not have a company sign, in order to discourage unnecessary foot traffic in the lab. Our unit (4) is located between the actor’s studio and nail salon.
Please notify us at least one hour prior to your arrival.
THE LAB DOES NOT ACCEPT REQUESTS BY PHONE, VOICE MAIL, OR TEXT. ALL TEST ANALYSIS AND/OR PROJECT ALTERATIONS MUST BE SUBMITTED IN WRITING. SUBMIT TEST ANALYSIS ALTERATIONS to lab@trelfalabs.com. SUBMIT PROJECT ALTERATIONS via projects@trelfalabs.com OR UPLOAD YOUR DOCUMENTATION TO THE CUSTOMER PORTAL. OUR ENTIRE STAFF HAS ACCESS TO THESE SHARED MAILBOXES AND THE PORTAL, SO THERE IS NO NEED TO COPY ADDITIONAL EMPLOYEES. DOING SO, WILL CAUSE IN-BOX CLUTTER, CONFUSION, AND DELAY YOUR REQUEST.
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